Refunds

A full or partial refund may be extended to you in certain circumstances where no production work on your order has been completed by GivingMail. Such a refund would be adjusted to cover any fees charged for proofs, NCOA/CASS or other services associated with that order. GivingMail is not responsible for damages or delays caused by shipping carriers. The cost of postage for mailings cannot be refunded.

Full refunds usually are not possible once GivingMail begins production on your order. Production will only begin after payment has been made, artwork files uploaded, and job proofs approved. Changes requested after the order has been finalized and released into the print queue may not be honored.

To receive partial or full refund of any order, GivingMail must be notified of order issues within 30 days of order ship date. Requests more than 30 days after order ship date may or may not be honored and will be at the discretion of GivingMail.